Refund policy

We adhere to Australian Consumer Law regarding returns and refunds.

Returns (Eligibility)

We accept return requests only where the item is faulty, damaged on arrival, incorrect, or not as described, and only if:

  • You contact us within 7 days of delivery.
  • You provide your order number plus clear photos/videos showing the outer shipping packaging, the product (front/back), any seals/shrink wrap, and the issue you’re reporting.
  • For sealed products, the item must remain unopened and sealed in original packaging.
  • Due to the collectible nature of our products, we do not accept returns for change of mind, and we do not accept returns for opened sealed products.

Anti-Fraud / Anti-Scam Checks

To protect our customers and prevent fraudulent returns:

  • All returns require approval before sending. Unauthorised returns may be refused.
  • We may record packing evidence (e.g., weight checks and/or packing photos/video) for high-value orders.
  • We may record serial/batch identifiers where applicable.
  • Returns are inspected on arrival. If an item appears opened, tampered with, resealed, swapped, missing components, or damaged due to misuse, the return may be declined and the item may be sent back at the customer’s expense.
  • Missing-item or damage claims must be reported within 48 hours of delivery with supporting photos/videos.

Assessment & Outcome

Once received, we inspect the item and confirm whether it meets the return criteria.
If the return is accepted, we will offer a replacement where available or a refund (if replacement stock is unavailable).

Shipping Returns

  • If the item is faulty/incorrect/damaged in transit and the return is approved, we will cover return shipping (or reimburse reasonable return postage).
  • For any other approved return (where permitted), return shipping is the customer’s responsibility.

Pre-Orders (Price Changes)

Pre-order prices are locked in at the time your order is placed.

  • If the price drops after you place your pre-order — due to a sale, promotion, or a change in supplier or market pricing — we do not issue refunds, partial refunds, discounts, or store credit for the difference.
  • If the price increases after you place your pre-order, we honour the price you paid. You will never be asked to pay more.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.